It happens, if you are unsatisfied with your purchase please return it to Apple Yarns. Please contact us at firstname.lastname@example.org so that we can help with the return.
Once we have received your return in original condition (free of all odors, dirt or pet hair) we will credit the original method of payment for the price you paid, shipping fees are not credited. If a return is made from an order that received free shipping there may be a shipping charge back of $12.95 to your credit card.
Your return can also be brought into Apple Yarns in Bellingham WA. Please have your original paperwork to facilitate the return.
Yarns that have been wound, needles and publications cannot be returned. Internet returns must be made within 30 days of ship date.
If your order arrives damaged please email us immediately with a picture of the damage at email@example.com. We will begin the claim process and immediately. Please keep all packaging materials for inspection by the shipper.
We will email you when your package has shipped, please allow 7 business days (14 days in Canada and 21 Internationally) for your package to arrive. Please report lost orders to firstname.lastname@example.org so that we may begin the claim process.